Restoring Your License
If you’ve replaced your computer — or want to use Vellum on a second computer you own — you can use the Restore function to recover your license.
If you haven’t already done so, first install Vellum on your new computer. You can download the Vellum Installer from the Vellum Website.
Request a Restore
After you have Vellum running on your new computer, open the Vellum menu and select Purchases:
Without a license installed, you will be shown purchasing options and pricing. Press the Restore button in the lower-left corner of the window:
When prompted, enter the email address you used when you purchased:
After you fill in your email address, press Submit.If Vellum is able to find a purchase matching this email address, you’ll be sent a link you can use to install your license.
Install Your License
After submitting your request, you will receive an email that includes your purchase information:
Using the Mac where you want to install your license, open this email and click the Restore License link. This will send your license information to Vellum.
Note: When you click this link, Safari will ask if it can open Vellum. Press Allow to continue with the installation.
Verify Your License
Once your license is installed, you should see your registration information in the Purchases window. You’re all set to generate books on your new computer!
- I don’t see a Restore button in the Purchases window
You won’t see a Restore button if your license is already installed. If you want to install your license on a new computer, you will need to submit your request using Vellum on that computer.
- I submitted a request but didn’t receive any email
Automated emails like these can sometimes get caught in Spam filters. Please check to see if the email is in a Spam or Junk folder.
- I purchased using an email I can no longer access
Please contact us with the order information for your purchase. We can update the purchase record to use your new email address.
- Clicking the Restore License link just opens a blank page
This link works best when using the Safari web browser. It may not work with other web browsers like Firefox. If the link isn’t working for you, try copying the link and pasting it into the address bar of Safari.
- I restored my license but don’t see my files
Restoring only recovers your license information. Your Vellum files are saved on the computer where you created them. If you need to share your files between computers, you can make use of a sharing service like iCloud or Dropbox. You can also move files using a USB drive.